Privacy Policy
1. Data Controller
The data controller for personal data collected through this website is:
La Croce D'Oro
Via Antonio Magliabechi 7, 50122 Firenze, Italy
troise@studiotroise.it
lacrocedoroapartments@gmail.com ·
+39 339 859 0381
2. Data We Collect
We collect personal data only when you actively provide it, or when it is generated automatically through your use of this website. This includes:
- Contact and booking inquiries — name, email address, phone number, dates of stay, and any information you include in your message.
- Booking data — guest details, arrival and departure dates, residence preferences, collected via our booking platform (Lodgify).
- Technical data — IP address, browser type, pages visited, and session duration, collected automatically via cookies and server logs.
3. How We Use Your Data
Your data is used exclusively for the following purposes:
- To respond to your inquiries and manage reservation requests.
- To coordinate arrival, services, and concierge arrangements for your stay.
- To comply with Italian and EU legal obligations (e.g., guest registration with local authorities as required by Italian law).
- To improve the performance and usability of this website via anonymised analytics.
We do not use your data for automated decision-making or profiling, and we do not sell or share it with third parties for marketing purposes.
4. Legal Basis for Processing
We process your data under the following legal bases as defined in Article 6 of the GDPR:
- Contractual necessity — to fulfil a booking or respond to a pre-contractual inquiry.
- Legal obligation — to comply with Italian hospitality and fiscal regulations.
- Legitimate interest — to maintain and improve this website and communicate with prospective guests.
- Consent — for non-essential cookies, where you have explicitly accepted.
5. Cookies
This website uses cookies to ensure basic functionality and, with your consent, to gather anonymised usage analytics. Cookies are small text files stored on your device.
- Essential cookies — required for navigation and booking functionality. Always active.
- Analytics cookies — used to understand how visitors interact with the site. Only activated with your consent.
You can withdraw your cookie consent at any time by clearing your browser cookies or adjusting your browser settings. Your preference is stored locally on your device.
6. Data Retention
We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by Italian law. Booking and guest records are typically retained for 10 years in accordance with Italian fiscal regulations. Inquiry data not leading to a booking is deleted after 12 months. Website analytics data is anonymised and retained for up to 26 months.
7. Data Transfers
Your data is processed within the European Economic Area (EEA). Where we use third-party services such as Lodgify (booking platform), these providers are contractually bound to process data in compliance with GDPR.
8. Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data where there is no legal obligation to retain it.
- Object to or restrict processing of your data.
- Request portability of your data in a machine-readable format.
- Withdraw consent at any time, without affecting the lawfulness of prior processing.
- Lodge a complaint with the Italian data protection authority (Garante per la Protezione dei Dati Personali).
To exercise any of these rights, contact us at troise@studiotroise.it lacrocedoroapartments@gmail.com. We will respond within 30 days.
9. Third-Party Services
This website uses the following third-party services which may process data on our behalf:
- Lodgify — booking and reservation management. Lodgify Privacy Policy.
- Google Fonts — font delivery via Google's CDN. No personal data is shared.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.
11. Contact
For any questions, requests, or concerns regarding this privacy policy or your personal data, please contact us at troise@studiotroise.it lacrocedoroapartments@gmail.com.